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    Brit Hotel Comtes de Champagne
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    Brit Hotel Comtes de Champagne
Homepage > All the hotels > Hotels GRAND-EST > Hotels Aube > Hotels Troyes > Brit Hotel Comtes de Champagne > Reviews - Brit Hotel Les Comtes de Champagne

Reviews - Brit Hotel Les Comtes de Champagne

100% genuine reviews
Satisfaction
Index
91 %
From Lindsey, the 06/03/2026
couple - 70-79 years - Date of stay : 05/03/2026

Great, friendly quirky hotel in excellent location and first class breakfast.


Hotelier's responseHotelier's response :

We are delighted that the unique character of our establishment, its ideal location and the quality of the breakfast contributed to making your experience enjoyable. It is particularly gratifying to know that the attentive welcome from our team, especially the assistance provided in contacting local businesses, met your expectations.

We are also pleased that you found your room comfortable, despite the architectural features associated with the authenticity of the building. We are touched by your appreciation of the bathroom and the quality of the shower, even if the space around the toilet may have seemed limited.

Finally, your satisfaction with the hotel's accessibility, Wi-Fi connection and all the services offered is very important to us. Your positive feedback encourages us to continue our efforts to offer every guest a memorable experience.

100 %
the 23/02/2026
Family - 50-59 years - Date of stay : 22/02/2026

This is a great hotel. Lots of character, right in the centre but most of all, excellent and friendly staff.


Hotelier's responseHotelier's response :

Dear Guest,

We sincerely thank you for sharing your experience and for your glowing review.

We are delighted to hear that the unique character of our hotel, as well as its central location, contributed to making your stay so enjoyable. Your compliments regarding the quality of the welcome and the helpfulness of our team, particularly during your late arrival and for access to the garage, are greatly appreciated and will be passed on to all staff.

We are also pleased to know that the spacious and cosy room, the comfortable bathroom, and the varied and tasty breakfast fully met your expectations. The positive feedback on the ease of access to the hotel and the Wi-Fi connection encourages us to continue our efforts to ensure that every detail contributes to the satisfaction of our guests.

Your recommendation is a great recognition for our team, and we hope to have the pleasure of welcoming you back on your next visit to Troyes.

100 %
the 23/02/2026
Family - 30-39 years - Date of stay : 22/02/2026

We will definitely be staying again as everything was excellent value for money. Kids enjoyed looking at the building and playing pool. They even polished the whole family’s shoes! Really great experience.


Hotelier's responseHotelier's response :

We sincerely thank you for sharing your impressions following your stay at our establishment.

We are delighted to hear that you had an enjoyable time with your family and that your children appreciated the architecture of the building and the relaxing moments spent around the pool table. It is a pleasure to know that the family atmosphere and the attention we paid to you, such as cleaning your shoes, contributed to your positive experience.

We are particularly pleased with your feedback on the warm welcome you received from our team despite the language barrier. Our team always strives to create a welcoming and friendly environment for each of our guests.

We have taken note of your comments regarding the condition of the room and bathroom. We appreciate your feedback on the need for some improvements and thank you for pointing this out, as it allows us to continue to improve.

We greatly appreciate your satisfaction with the breakfast, especially the fresh orange juice, our easy-to-access Wi-Fi connection, and the practical information about the hotel.

We look forward to welcoming you back on your next visit, and the whole team thanks you for your recommendation.

100 %
From Simon, the 22/02/2026
Family - 40-49 years - Date of stay : 21/02/2026

Loverly hotel in centre of Troyes. Comfortable rooms. Friendly and helpful staff.


Hotelier's responseHotelier's response :

We warmly thank you for your positive feedback and for giving us the highest rating.

We are delighted to hear that you enjoyed the central location of our establishment, the comfort of your room and the availability of our team, day and night. Your satisfaction with the welcome you received from our receptionists and night porter is particularly appreciated, as we attach great importance to offering attentive service to each of our guests.

We are also pleased that your stay was made easier by the quality of the Wi-Fi connection and the accessibility of the hotel.

Your recommendation means a lot to us and motivates our entire team to continue offering a quality experience to our visitors during their stay in Troyes.

100 %
the 07/02/2026
couple - 60-69 years - Date of stay : 06/02/2026

Great location but room facilities substandard


Hotelier's responseHotelier's response :

Thank you for taking the time to share your impressions following your stay.

We are delighted to hear that our receptionists' welcome and the ease of access thanks to our instructions met your expectations. We are also pleased to read that you appreciated the Wi-Fi connection and the warm welcome given to your four-legged friend.

However, we regret to hear that the room facilities did not meet your expectations and that the condition of the bathroom particularly affected your comfort. Rest assured that your comments will be given careful consideration in order to improve the quality of our services, particularly with regard to the bathroom, which is in urgent need of renovation.

Your feedback is valuable and allows us to continue to improve in order to better satisfy our guests.

80 %
the 11/11/2025
couple - 60-69 years - Date of stay : 10/11/2025

Very nice hotel, welcoming staff, friendly ambiance, comfortable rooms

100 %
From Jacqueline W., the 08/10/2025
couple - 50-59 years - Date of stay : 06/10/2025

Quaint hotel with parking in central Troyes. Lovely stay with friendly staff.

100 %
the 30/09/2025
Alone - 70-79 years - Date of stay : 29/09/2025

I have stayed at this hotel before and I was always happy staying there. It is in a central location for the city as the city is very walkable with lovely old buildings to see.

100 %
the 15/08/2025
Family - 60-69 years - Date of stay : 13/08/2025

Good , Excellent value for money

80 %
From Jennifer, the 27/07/2025
couple - 60-69 years - Date of stay : 26/07/2025

Excellent stay. Lovely staff.

100 %
From Catherine, the 15/07/2025
Friends - 50-59 years - Date of stay : 14/07/2025

The service and friendliness of staff is amazing and location is perfect

80 %
From Lucy, the 04/06/2025
Family - 50-59 years - Date of stay : 02/06/2025

Very nice staff, good parking slot!

80 %
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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

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To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
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