Brit Hotel Les Comtes de Champagne
Troyes

Hotelier's response :
Thank you so much for taking the time to share your feedback following your stay. It is a real pleasure to learn that the warm welcome and helpfulness of our team, especially the receptionist you mentioned, contributed to making your visit enjoyable. We are very touched by your appreciation of their professionalism and dedication to service, and we will be sure to pass on your compliments. We understand that the room you were given, due to a change of dates, may not have been ideal in the warm weather, and we are pleased to know that our team did everything possible to improve your comfort under these circumstances. We have also noted your feedback regarding the bathroom, which, although equipped with everything you needed, seemed a bit small. For a future stay, please do not hesitate to contact us directly so that we can arrange a room with a more spacious bathroom for you, subject to availability. Your intention to return on your next visit is the greatest reward for our team and motivates us to always offer you the best possible welcome.

Hotelier's response :
Thank you for taking the time to share your experience following your stay at our hotel. We are delighted to hear that you appreciated the warm welcome provided by our reception team, as well as the ease of access to the hotel and the reliable Wi-Fi connection. Your appreciation of the value for money is very important to us; it encourages our entire team to continue their efforts to ensure every guest enjoys a pleasant and good-value stay. We have taken note of your feedback regarding the room and bathroom, where there appears to be room for improvement. Please rest assured that we are taking your comments on board to continue improving the comfort of our accommodation. Your willingness to recommend our hotel means a great deal to us and motivates us to strive to meet your expectations even better on your future visits.

Hotelier's response :
Thank you for taking the time to share your impressions following your recent stay at our hotel. It is a pleasure to read that you once again appreciated the charm of our historic building and its prime location in the heart of a beautiful and historic city. We are also delighted that the breakfast, the warm welcome, and the assistance with parking and tips for exploring the city all contributed to the success of your visit. However, we regret that your room in the annex did not appeal to you as much as the one in the main building during your previous stay, particularly given the character and comfort of the four-poster bed you had the opportunity to experience then. Your comment about the lack of clarity in the booking system regarding the assigned room type is very relevant: it will help us better assist our guests in choosing the accommodation that best meets their expectations for a future visit. We have also noted your observations regarding the bathroom lighting and the information provided upon arrival about the Wi-Fi connection. Please be assured that this feedback is taken into account to improve our service and overall comfort. Your loyalty and detailed comments are invaluable in helping us enhance the quality of our services. We hope to have the pleasure of welcoming you back and, if you wish, offering you a stay in our historic building, subject to availability.

Hotelier's response :
Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay and the quality of our facilities, particularly our parking. It is a pleasure to know that you were impressed by our team's hospitality, especially the receptionist's kind gesture in carrying your luggage due to your injury. Your appreciation is invaluable to us and motivates us to continue providing attentive service to each of our guests, especially when conditions are less than ideal, such as the lack of an elevator. We are pleased that you were satisfied with the style and cleanliness of your room, as well as the breakfast and the efficiency of our staff. Your enthusiastic feedback on the hotel's accessibility, despite local challenges, also highlights the importance of remaining attentive to our guests' needs to facilitate their arrival. Your overall satisfaction and the mention of a positive experience with our Wi-Fi connection are a great reward for us. Thank you again for your trust and your enthusiastic recommendation.

Hotelier's response :
Thank you so much for taking the time to share your experience following your stay. We are delighted to hear that you appreciated the authentic character of our hotel, housed in a historic building, as well as its central location, which makes it easy to access the city's various attractions. It is also very gratifying to know that the warm welcome and helpfulness of our receptionists contributed positively to your visit. We have noted your comments regarding the comfort of the room, and in particular your suggestion concerning air conditioning on hot days. Please know that your feedback is invaluable, and we are constantly striving to improve the quality of the experience we offer each of our guests. Your satisfaction with the breakfast, the hotel's accessibility, and the Wi-Fi connection encourages us to continue our efforts to ensure a pleasant and convenient stay. We hope to have the pleasure of welcoming you back again on your next visit to Troyes.

Hotelier's response :
Thank you for your detailed feedback and for your continued loyalty to our hotel during each of your stays. Your positive comments regarding the room, hotel access, comfort, the stability of our Wi-Fi connection, and the quality of the welcome you received at reception are greatly appreciated. We place great importance on the professionalism of our team, and it is reassuring to know that even though staff members change, their efficiency and politeness remain consistent in your eyes. We have taken note of your comment regarding the consistency of the team and staff retention. We also thank you for highlighting areas for improvement regarding breakfast, and more specifically the bread. We fully understand the impact of pre-sliced bread and its freshness on your experience. Your suggestion to offer whole loaves for guests to slice themselves is relevant; we will carefully consider it to improve breakfast satisfaction. Please know that your feedback is invaluable to our entire team and a source of continuous improvement. We would be delighted to welcome you back and continue our efforts to ensure your stay always meets your expectations.

Hotelier's response :
We would like to thank you sincerely for taking the time to share your feedback following your stay. We are delighted to hear that our central location and the facilities on offer met your expectations for a stopover on your journey from the south. It is also very gratifying to know that the welcome from our receptionists, the cleanliness and functionality of the room, as well as the choice available at breakfast, contributed to the quality of your stay. Your positive feedback is a source of motivation for our entire team, who are committed to providing attentive service and a pleasant environment on every visit. We hope to have the pleasure of welcoming you again on your next visit.

Hotelier's response :
We would like to thank you sincerely for taking the time to share your feedback following your stay at our hotel. We are delighted to read that you enjoyed the authentic character and friendly atmosphere of our hotel. We are also pleased that our receptionists’ welcome met your expectations and that their helpfulness contributed to making your stay enjoyable. Your compliments on the room, which you describe as old but tastefully furnished, as well as on the recently renovated bathroom, are very much appreciated. We have taken note of your suggestion regarding the provision of a courtesy tray with tea and coffee in the room. Your feedback is valuable and we will consider it carefully to improve your comfort on future visits. We hope to have the pleasure of welcoming you back soon.

Hotelier's response :
We would like to thank you very much for taking the time to share your feedback and for giving us such a high rating. We are delighted to hear that the authentic character of our hotel, the comfort of the beds, and the friendliness and thoughtfulness of our team all contributed to making your stay a most enjoyable one. Our guests’ satisfaction with the quality of our welcome and the hotel’s unique atmosphere is a great reward for our entire team. We have also taken careful note of your positive feedback regarding the room, access to the hotel and the Wi-Fi connection, all of which are essential to a successful stay. Your comment on the bathroom, which was noted favourably, will also be taken into account as part of our ongoing commitment to improvement. Your intention to recommend us is a valuable encouragement that motivates our entire team to continue our efforts to offer each of our guests a memorable experience.